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Service Desk Analyst (o365, Windows 10, OneDrive)

  • Location:

    Edinburgh

  • Job type:

    Contract

  • Salary:

    £125.00 - £150.00 per day + via an FCSA Umbrella Company

  • Contact:

    Charlie Wood

  • Contact email:

    cwood@headresourcing.com

  • Job ref:

    BBBH36205_1657704489

  • Published:

    almost 3 years ago

  • Duration:

    8 months

  • Expiry date:

    2022-08-12

  • Startdate:

    ASAP

Service Desk Analyst (o365, Windows 10, OneDrive) needed for our not for profit client based in Edinburgh (though much of the work can be done remotely). The right candidate must have previous experience in 1st line support working in a Service Desk or Help Desk team within Microsoft environments and should have very strong Customer Service skills combined with good communication skills.

You must have a good knowledge of the current Microsoft desktop Suite, including MS Office 365, Windows 10, OneDrive and Cloud based Mail solutions.

Any experience in SharePoint or MS Dynamics support would be advantageous.

The role will be predominantly remote (kit will be provided) but there may be the odd requirement to go in to the office in Edinburgh on occasion to help with a deployment project so candidates must be able to travel to and work in Edinburgh as needed.

Key skills:

- 1st (and/or 2nd) line IT Support experience
- Previous experience working in a 1st line support role on a Service or Help Desk
- Key trouble shooting skills such as password resets, printer configurations, break-fix instruction, ticket routing and escalation etc.
- Network skills and ability to trouble shoot end-user remote working issues
- Microsoft & Desktop support experience including o365 knowledge (including OneDrive, Outlook, MFA and ideally SharePoint)

This role would need to be engaged via an FCSA accredited Umbrella Company.

If interested, Apply Immediately!
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