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Service Delivery Manager - Agile Environment

  • Location:

    Leyland

  • Job type:

    Permanent

  • Salary:

    £60000 - £65000 per annum

  • Contact:

    Dan Newbold

  • Contact email:

    dnewbold@headresourcing.com

  • Job ref:

    35268_1630595660

  • Published:

    23 days ago

  • Expiry date:

    2021-10-02

A great new role for a Service Delivery Manager has arisen within a large international organisation based in Leyland. Please see the details below:
Roles / Duties
*Main point of contact for all IT Service Management
*Create strong relationships with all related business areas
*Responsible for service related communications
*Conduct regular service review
*Document & drive IT service improvement specifically on feedback received from business
Experience required
*Experience in IT Client Relationship/Account Management or IT Service Delivery, preferably working with customers & teams globally
*working experience with ITIL or Agile Delivery processes
*Experience in managing IT suppliers/contracts is an advantage
*Good technical knowledge on IT architecture & terminologies
*Proven record of successful client management & IT delivery