Head resourcing is looking for a Senior MI Analyst to join a leading financial services company. The ideal candidate will be a dynamic, ambitious and energetic individual who is eager to learn. If you've a natural interest in analytics, this is a brilliant opportunity to develop your career within complaints data and insight.
Here's what you will be doing:
- Harvesting data from source platforms using relevant code and maintaining query builds
- As a data steward, managing and administering aspects of the complaint applications
- Prepare packs for Leadership Teams and Board of Directors
- Identify opportunities and risks from data insights and share with relevant business functions
- Support complaint handling operations with performance reporting and Governance Team with key metrics
- Build regulatory returns for submission to the Financial Conduct Authority and support the provision of data between the bank and Financial Ombudsman Service
The ideal candidate must have:
- A head for numbers as you'll use your superb numerical skills daily, this includes coding (like SQL)
- Insatiable curiosity with a logical mindset and approach to problem solving
- Familiar with financial or other data regulation, risk, governance and associated policy
- Good interpersonal skills, with the ability to build business relationships with colleagues throughout the bank
- Strong ability to convert complex data into meaningful insight that is understood
It's a bonus if you have (but not essential)
- Proficient use of visualisation software like Power BI or similar
- Support Change & Delivery teams via Agile or Waterfall methodologies
- Experience in a complaints function or other operational environment
In return you will receive:
- A salary of between £28k - £36k
- 38.5 days annual leave for all colleagues (including bank holidays and pro rata if part-time)
- Five extra paid well-being days per year (43.5 days off in total!!)
- A 35-hour working week
- 20 weeks paid, gender neutral family leave (52 weeks in total) for expectant parents and those looking to adopt
- Market leading Pension & Private Medical Insurance
- Flexible benefits including Cycle to Work, Wellness & Health Assessments and Critical Illness
- Ability to work anywhere in the UK (where the role allows)
