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Quality Assurance Manager - Contract (Customer Rectification)

  • Location:

    Edinburgh

  • Job type:

    Contract

  • Salary:

    £350 - £400 per day

  • Contact:

    Graeme Cox

  • Contact email:

    itcontract@headresourcing.com

  • Job ref:

    BBBH35231_1629885566

  • Published:

    about 1 month ago

  • Duration:

    6 months+

  • Expiry date:

    2021-09-24

  • Startdate:

    ASAP

Quality Manager - Contract (not testing!)
Customer Incidents / Customers Rectifications / Customer Remediation
6 months initially
£400 per day - OUTSIDE IR35

Our Edinburgh based Life & Pensions Client, one of Edinburgh's most well respected names, is currently looking for an experienced Quality Manager to join a newly formed Customer Incidents Team. An interesting role on paper, this Contract will focus on quality improvement, process control & governance across the Customer Incidents team, ensuring training & accreditations etc are implemented, maintained & fully updated.

An initial 6 month contract, this role will be remotely based and will pay up to £400 per day (OUTSIDE IR35). TO be successful in this role, our Client is seeking candidates with the following knowledge & experience:

1) Previous experience working directly as a Quality Manager / Quality Assurance Manager on other Customer Incidents / Customer Remediation / Customer Rectifications / Customer Redress Projects
2) Previous experience working as a Quality Manager / Quality Assurance Manager in other Financial Services organisations - Life & Pensions preferred but Banking / Investments / Insurance will also be considered
3) Experience running "Quality" Teams & previous experience in setting Quality standards & Quality Control strategies
4) Additional knowledge in then finding Quality & Process Improvements
5) Experience rolling out Training requirements to Quality Teams
6) Excellent people, communication and Stakeholder Management skills will be absolutely essential in this role

IF THE ABOVE CONTRACT APPEALS TO YOU, PLEASE APPLY NOW TO BE CONSIDERED.