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Service Excellence Contractor

  • Location:

    Glasgow

  • Job type:

    Contract

  • Salary:

    £375 - £400 per day

  • Contact:

    Graeme Cox

  • Contact email:

    itcontract@headresourcing.com

  • Job ref:

    BBBH37401_1720609256

  • Published:

    8 days ago

  • Duration:

    5 months

  • Expiry date:

    2024-08-09

  • Startdate:

    ASAP

Service Excellence Contractor

Glasgow - Hybrid-Working (with approx. 1-2 days p/w required onsite in Glasgow)

Circa 5 months initially - initial Contract to year-end

Circa £400 per day via Umbrella Company

A Glasgow based Client that we've worked with for many years (a well-known name in the Financial Service/Insurance sector), is currently seeking a Service Excellence Contractor to join their team on a Contract to the end of 2024. Working closely with their Service Excellence Lead, currently standing-up a new-ish team, the successful candidate is required to come in and support a range of different tasks (e.g. Metric Design, Policy & Audit, IT Disaster Recovery, Continuous Improvement, Change Management support and Jira board planning etc), helping to mature the team & overall service.

To be successful in this role, our Client is seeking candidates with the following knowledge & experience:

  1. Proven knowledge & understanding of IT Service Excellence with the ability to assist the growth/development of a new team/function
  2. A strong technical background with a deep/broad understanding across the likes of IT Service, IT Operations, Operational Resilience, Service Delivery, Service Transition and IT Change Management etc
  3. Particular emphasis on Metric Design and Policy & Audit work would be highly advantageous
  4. Proven knowledge utilising ServiceNow, Jira and Visio tools
  5. Excellent communication and Stakeholder Management as always, alongside the ability to coach/mentor a new-ish team (when required)

Our Client is ideally seeking candidates who are locally based to Glasgow and AVAILABLE NOW/AT SHORT NOTICE, so if the above sounds of interest, PLEASE APPLY NOW to be considered for this role.

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