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Senior MI Analyst

  • Location:


  • Job type:


  • Salary:

    £28000 - £36000 per annum

  • Contact:

    Adam Hood

  • Contact email:

  • Job ref:


  • Published:

    about 1 year ago

  • Expiry date:


Head resourcing is looking for a fully remote Senior MI Analyst to join a leading financial services company. The ideal candidate will be a dynamic, ambitious and energetic individual who is eager to learn. If you've a natural interest in analytics, this is a brilliant opportunity to develop your career within complaints data and insight.

Here's what you will be doing:

  • Harvesting data from source platforms using relevant code and maintaining query builds
  • As a data steward, managing and administering aspects of the complaint applications
  • Prepare packs for Leadership Teams and Board of Directors
  • Identify opportunities and risks from data insights and share with relevant business functions
  • Support complaint handling operations with performance reporting and Governance Team with key metrics
  • Build regulatory returns for submission to the Financial Conduct Authority and support the provision of data between the bank and Financial Ombudsman Service

The ideal candidate must have:

  • A head for numbers as you'll use your superb numerical skills daily, this includes coding (like SQL)
  • Insatiable curiosity with a logical mindset and approach to problem solving
  • Familiar with financial or other data regulation, risk, governance and associated policy
  • Good interpersonal skills, with the ability to build business relationships with colleagues throughout the bank
  • Strong ability to convert complex data into meaningful insight that is understood

It's a bonus if you have (but not essential)

  • Proficient use of visualisation software like Power BI or similar
  • Support Change & Delivery teams via Agile or Waterfall methodologies
  • Experience in a complaints function or other operational environment

In return you will receive:

  • A salary of between £28k - £36k
  • The ability to work fully remotely with only quarterly office travel required (In Glasgow, Gosforth or Leeds)
  • 38.5 days annual leave for all colleagues (including bank holidays and pro rata if part-time)​
  • Five extra paid well-being days per year​ (43.5 days off in total!!)
  • A 35-hour working week
  • 20 weeks paid, gender neutral family leave (52 weeks in total) for expectant parents and those looking to adopt
  • Market leading Pension & Private Medical Insurance
  • Flexible benefits including Cycle to Work, Wellness & Health Assessments and Critical Illness
  • Ability to work anywhere in the UK​ (where the role allows)

If this job isn't the one for you, then don't worry we have lots more opportunities available!