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IT Service Manager

  • Location:

    Glasgow

  • Job type:

    Permanent

  • Salary:

    £50000 - £60000 per annum

  • Contact:

    Lyle Ritchie

  • Contact email:

    lritchie@headresourcing.com

  • Job ref:

    BBBH34283_1598888140

  • Published:

    28 days ago

  • Expiry date:

    2020-09-24

  • Client:

    ClientDrop

I am currently working with a global client in Glasgow who are now looking to recruit an IT service manager. Overseeing a number of functions, the role will help ensure services meet or exceed expectations both from an internal and external customer prospective. This opportunity is very much stakeholder facing and you will be the single point of contact for business as usual and project escalations

Key skills and responsibilities include,
.
*Ensure service levels are clear, agreed, comprehensive and backed off against any end customer contractual SLAs
*Ensure agreed service levels are met with our internal customer
*Providing a full suite of service reporting to key internal customer stakeholders
*Track, ensure accuracy and report trended performance against agreed service levels
*Track and report progress of service improvement plans, major issue resolutions and production of root cause analysis
*Act as a point of escalation within our processes for projects, business as usual tickets and major issues
*Is a champion of providing good service to our customers
*Work with the squads to ensure support processes are robust and link across squads

In order to be considered for the role I am looking for candidates who have,

*Minimum of 3 years working in a similar type role
*ITIL processes
*Experience working within cloud Infrastructure
*End to end project lifecycle experience
*Agile ways of working
*Excellent stakeholder management experience
*Experience of managing 3rd parties
*Excellent presentation skills
*Happy managing serious issues and escalations
*Experience of introducing new processes or concepts

If you would like to find out more, then please send across an updated CV at your earliest convenience