Key/skills experience required:
*ITIL V3 Foundation is essential, must have a high level of experience of ITIL V3 framework
*Must have good understanding of user environment management, including desktops/laptops, profile management, software delivery, etc.
*Clearly demonstrate effective stakeholder/relationship management skills and the ability to interact and communicate effectively across all levels of the organisation
*Must take a lead role and act as a go-to person for business units and IT management when it comes to IT service management supporting both projects and operations
*Must be a champion for pushing IT standards, procedures, policies, and best practices to the Infrastructure and Service Desk teams
*Must be willing to travel to remote offices to understand current IT challenges in order to recommend solutions
*Must be very proactive in understanding and staying up-to-date on the current projects in progress, projects in pipeline and operational issues. Similarly, must stay up-to-date with existing and new industry trends and applicability of solutions
*Demonstrable experience in an IT service delivery role encompassing vendor management and team leadership
*Able to motivate and support team members and to develop them into a highly effective team
*Show ambition with regard to personal growth and development
if you are looking for a new permanent career challenge within a collaborative and supportive working environment please apply with your most recent CV to discuss further.
