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Head of IT Infrastructure - Contact Centre Technology - Cloud

  • Location:

    Glasgow

  • Job type:

    Permanent

  • Salary:

    £65000 - £85000 per annum + + additonal benefits

  • Contact:

    Joseph Apted

  • Contact email:

    japted@headresourcing.com

  • Job ref:

    BBBH34448_1615543947

  • Published:

    about 1 month ago

  • Expiry date:

    2021-04-11

  • Startdate:

    asap

Our client a leading Outsourcing firm requires a Head of IT Infrastructure to design and deliver an ambitious new strategy to transform and upgrade their existing Infrastructure. The organisation is undergoing a period of huge change as they adapt to changing market and working conditions, and as such are looking for a head of IT infrastructure that will design and lead the evolution to a hybrid cloud solution. The environment is complex, so requires a person who has experience of taking a diverse technology suite and consolidating this into a resilient and flexible cloud based platform.

The role will include the following responsibilities;
*Manage and evolve the server estate to meet the increasing demands. Investigate the options for moving some or, all of this, infrastructure to the cloud.
*Ensure all changes to the infrastructure are planned, tested and approved through a formal change process.
*Manage the team to promote knowledge sharing and ensure that there is sufficient support both in and out of business hours.
*Consolidation of the unified communication platform.
*Migration of back office functions to cloud solutions.
*Communicate progress to the leadership Team and ensuring delivery of product against key Milestones

The ideal candidate will be an experienced, strategic leader within the Infrastructure space, who has transformed and upgraded legacy Infrastructure environments. You will have deep Cloud knowledge and experience of moving services onto the Cloud. From a domain perspective exposure to Call Centres would be highly beneficial, as would knowledge of related technologies i.e. Unified Communication platforms etc.
This is a fantastic opportunity to work in a strategic role, shaping the future of Infrastructure within this rapidly expanding and ambitious organisation.