Head of (IAM) Identity & Access Management Operations
Head Resourcing is pleased to be working with one of the UK's leading retail banks who are seeking an experienced Head of Identity & Access Management (IAM) Operations to join their team. This is a pivotal leadership role, responsible for shaping and delivering the IAM strategy for one of the UK's largest financial institutions. As Head of IAM Operations, you will lead a team tasked with providing robust, secure, and scalable identity and access solutions, enabling secure access across the organisation. You'll drive strategic priorities, ensure 24/7 service availability, and continuously evolve IAM operations to meet the growing needs of the business and its customers.
Key Responsibilities
Strategic Leadership: Define the vision and direction for IAM operations, aligning with broader business and security strategies.
Operational Excellence: Lead the delivery and support of IAM services with a focus on availability, performance, simplification, and compliance.
Team Development: Build and maintain a high-performing team, ensuring skills and capabilities are aligned with emerging IAM trends and technologies.
Customer Focus: Champion secure, customer-first IAM practices that enable seamless and safe user experiences.
Risk Management: Oversee risk identification and mitigation across IAM operations, ensuring alignment with industry standards and best practice.
Cultural Influence: Set a positive team culture that values collaboration, continuous improvement, and outcome ownership.
What We're Looking For
Proven experience in IAM operations leadership, with a track record of delivering secure and scalable solutions in large, complex organisations.
Strong understanding of IAM frameworks, tools, and methodologies, and how to apply them to improve service delivery.
A customer-centric mindset with the ability to balance security requirements and user experience.
Demonstrated ability to lead cross-functional teams, drive cultural change, and influence senior stakeholders.
Strong knowledge of ITIL best practices and experience operating within a 24/7 support environment.
Ability to communicate a compelling vision and lead through transformation and change.
Locations: Edinburgh, Leeds, Manchester, Bristol, or London (with occasional travel between these sites)
Work Pattern: Hybrid - minimum two days per week in the office
Salary: Up to £170k depending on location and experience
If this sounds like you we would like to hear from you.
Head Resourcing is committed to being an inclusive business where diversity is valued and celebrated.
Diversity to us, includes but is not limited to: educational background, socio-economic background, neurodiversity, age, marriage and civil partnership status, veteran status, gender, gender identity, gender reassignment, sexual orientation, disability, religion or belief, race and ethnicity. As such we welcome enquiries and applications from everyone. We will be happy discuss with you any workplace adjustments you need in order to be at your best during the recruitment process.