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CRM Analyst

  • Location:


  • Job type:


  • Salary:

    £36500 - £42000 per annum + Pension and more

  • Contact:

    Cal Hayes

  • Contact email:

  • Job ref:


  • Published:

    7 days ago

  • Expiry date:


CRM Analyst (Hybrid 2 days per week in Glasgow)

Head Resourcing is pleased to be working with one of the UK's leading pensions and mutual funds companies, seeking a CRM Analyst. This pivotal role enables individuals from non-technical backgrounds to create software applications, automate processes, and develop digital solutions using low-code or no-code platforms such as Creatio. Citizen Developers utilise their Customer Service and/or Back Office knowledge and creativity to boost operational efficiency, innovate business processes, and spearhead digital transformation initiatives.

Key Responsibilities:

  • Solution Design: Partner with business stakeholders to understand their requirements and design software solutions or automation workflows using low-code/no-code platforms.

  • Application Development: Create and tailor applications, interfaces, and workflows to meet specific business needs without needing extensive coding skills, using user-friendly development tools.

  • Process Automation: Identify opportunities for automation and develop workflows to streamline tasks, minimise manual efforts, and enhance overall productivity.

  • Testing and Quality Assurance: Perform comprehensive testing of developed solutions to ensure they function correctly, are user-friendly, and comply with company standards and best practices.

  • Deployment and Maintenance: Roll out applications and automation solutions into production environments and provide ongoing support, troubleshooting, and maintenance as required.

  • Collaboration and Communication: Collaborate with cross-functional teams, including IT professionals, business analysts, and end-users, to gather requirements, solicit feedback, and ensure alignment with business objectives.

  • Continuous Learning: Keep up to date with emerging technologies, industry trends, and best practices in low-code/no-code development to continually enhance skills and capabilities.

  • Governance and Compliance: Follow company policies, data security guidelines, and regulatory requirements while developing and deploying software solutions.

Qualifications and Skills:

  • In-depth understanding of business processes and workflows within the Life/Pension/Insurance sector or similar industries.

  • Experience with low-code/no-code development platforms such as Creatio, Microsoft Power Apps, Appian, Mendix, or similar tools is desirable but not mandatory if willing to learn and possess the right aptitude.

  • Basic knowledge of programming concepts and databases is a plus, but not essential.

  • Strong problem-solving skills with the ability to translate business requirements into technical solutions.

  • Excellent communication and interpersonal skills to collaborate effectively with diverse stakeholders.

  • Self-motivated with a passion for learning and innovation.

  • Ability to work independently and handle multiple projects concurrently.



Hybrid working:

2 days per week in Glasgow

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