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Contractor Support Administrator

  • Location:


  • Job type:


  • Salary:

    Circa £22,000 p.a.

  • Contact:

    Sarah Prasad

  • Contact email:

  • Contact phone:

    0131 625 9632

  • Published:

    21 days ago

  • Expiry date:


  • Client:

    Head Resourcing

About Us

Head Resourcing specialises in IT, Digital and Business Change recruitment services within the UK. With our head office in Edinburgh and team presence in Manchester and Glasgow, we have been working as a preferred recruitment partner for many of our clients, across a range of sectors, since 2001.

 We are committed to making a positive impact on people’s lives by building connections and creating opportunities

 Our values are fundamental to our business and we strive to demonstrate these with clients, candidates and one another, every day:

  • We provide a great place to work

  • We are open and honest

  • We treat people with respect

  • We do things differently

  • We care

We are committed to building an inclusive workplace, where diversity is valued and celebrated, where we can be ourselves and which is free from unfair or unlawful treatment. Diversity to us, includes but is not limited to: educational background, socio-economic background, neurodiversity, age, marriage and civil partnership status, veteran status, gender, gender identity, gender reassignment, sexual orientation, disability, religion or belief, race and ethnicity. This means that we welcome enquires and applications from everyone. Should you require any additional support or would like to discuss a reasonable adjustment, at any point during the recruitment process, please let us know and we will help.

 About the Opportunity

This role sits within our award-winning Contractor Support team which is part of our Head Contractor Solutions (HCS) division. The purpose of the role is to provide a first-class service to colleagues, candidates and client around pre - and post- placement contractor compliance and support.

Given the nature of our work and the personal data entrusted to us, the need for confidentiality in this role is paramount. 

Summary of Key Accountabilities

Pre-employment screening (PES) compliance – conducting PES checks and all contractor related actions to ensure client vetting is complete to the required standards and contractors can start on the agreed date as required by each client.

Understand all vetting requirements for each client - ensuring up to date PES checklists and processes are followed for all new starts

Contract preparation – ensuring appropriate contract for the contractor is signed and returned prior to work commencing and liaise, when necessary with umbrella companies

Contract extensions and early terminations - assist in the preparation, sending, and receiving of all relevant documentation

Office Support - to provide secondary support to the Office Administrator for reception.

Knowledge and skills required

·       Methodical and organised approach to workload, with the ability to multi-task and prioritise work efficiently

·       Excellent communication skills – both verbal and written

·       Previous customer service or compliance/quality experience is desirable

·       Proven track record of using initiative to overcome challenges and proactively find solutions

·       Advanced MS Office use

Ways of working for success in the role

·       Treats others with respect

·       Values and delivers high standards of work quality

·       Collaborates with colleagues

·       Thinks laterally about solutions

·       Resilient – adapts well to change and challenges

·       Regularly seeks feedback on performance

·       Will ask for help / support

·       Takes ownership and responsibility for task delivery

What we offer

We are a Platinum Investors in People employer for a reason. We offer an autonomous and collaborative working environment, where your continuous learning and development is encouraged and supported.

You will also enjoy a suite of Company benefits including 33 days holiday, pension, 24/7 access to our Employee Assistance Program, Mental Health First Aiders, Cycle to work scheme, season ticket loan, a hybrid working environment, your birthday day-off, pension scheme and more.

If this job isn't the one for you, then don't worry we have lots more opportunities available!