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Application Specialist - Sonata

  • Location:


  • Job type:


  • Salary:

    £35000 - £45000 per annum + Pension and more

  • Contact:

    Cal Hayes

  • Contact email:

  • Job ref:


  • Published:

    about 1 month ago

  • Expiry date:


Application Support Specialist (Glasgow Hybrid)

Head Resourcing is pleased to be working with one of the UK's leading pensions and mutual funds companies who have a requirement for an experienced Application Support Analyst to join their team in Glasgow.

Job Responsibilities:

  • Provide first-line assistance by acknowledging and analyzing support requests made to the IT Development Team on a daily basis.
  • Take appropriate action to resolve support requests promptly.
  • Escalate more complex requests to 2nd Line Support while providing relevant triage information.
  • Write SQL scripts to assist in basic analysis of problems reported.
  • Execute SSIS packages as part of routine support tasks.
  • Collaborate with stakeholders across the business to facilitate issue resolution.
  • Monitor and address failures within automated processes.
  • Work closely with Developers and Specialists within the Development team.
  • Provide regular reporting on Business As Usual (BAU) requests and resolutions to the Development team.

Knowledge, Skills & Core Competencies Required:

  • Previous experience working in a development support team.
  • Proficiency in SQL with a good understanding of SQL Server Management Studio, SQL Agent, and SSIS error handling.
  • Ability to demonstrate initiative and problem-solving skills.
  • Willingness to learn and take on new tasks, working through to resolution.
  • Familiarity with Life/Pensions products is desirable.
  • Awareness or experience with Sonata Financial Systems software is also desirable.


We expect that you are able to demonstrate the following values in your role:


  • We collaborate and value each other's opinions.
  • We're a cohesive team making a significant impact.
  • We support each other's growth and success.


  • Our customers are central to our operations.
  • We are committed to acting in the best interests of our customers.
  • We actively listen to and learn from our customers.


  • We view change as an opportunity for growth.
  • Our progress is guided by prudent risk management.
  • We have the courage to experiment with new ideas and learn from them.


  • This role will require you to attend the Glasgow office 2 days per week.

If this sounds like you we would like to hear from you

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