2nd Line Support Analyst
Contract - 6 months initially
Small Business Exemption from IR35
Glasgow
A busy & growing Glasgow based Digital & Technology Transformation Client is urgently seeking an experienced 2nd Line Support Analyst to join their team on an initial 6 month contract.
Currently going through a busy period with their team stretched, they seek an experienced Contractor to join the team & hit the ground running in a busy service desk team.
Working from their Glasgow City Centre Office in a hybrid-way (typically working 3office/2home), initial contracts will be for 6 months and to be successful, our Client is seeking candidates with the following knowledge & experience:
- Strong & proven 2nd Line Support Analyst experience with excellent problem-solving skills
- Broad technical knowledge in Microsoft based environments with some additional knowledge & experience around Networks
- Previous experience working in an MSP, supporting several clients/customers, would be highly advantageous but not essential
- Strong & proven experience in taking ownership of, and resolving incidents and service requests across all levels of the business
- Excellent people, communication & Customer Service skills will be essential as always
If you've strong 2nd Line Support skills & previous knowledge working in a busy Service Desk / IT Support Team, please APPLY NOW to be considered for this role.
Our Client is ideally seeking candidates who are available immediately and based locally to Glasgow (given the frequency of office time required).
Head Resourcing is committed to being an inclusive business where diversity is valued and celebrated. Diversity to us, includes but is not limited to: educational background, socio-economic background, neurodiversity, age, marriage and civil partnership status, veteran status, gender, gender identity, gender reassignment, sexual orientation, disability, religion or belief, race, and ethnicity. As such we welcome enquiries and applications from everyone. We will be happy discuss with you any workplace adjustments you need in order to be at your best during the recruitment process.
