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1st Line Support Analyst

  • Location:


  • Job type:


  • Salary:

    £24000 - £27000 per annum + + company benefits

  • Contact:

    James Hepburn

  • Contact email:

  • Job ref:


  • Published:

    9 months ago

  • Expiry date:


  • Startdate:


  • Client:

    Head Resourcing

IT First Line Support - Hybrid, Glasgow

Up to £27,000 + benefits

Head Resourcing is looking for an experienced IT First Line Support to join a facilities management company in Glasgow. Revenues with this client have grown significantly to now over £1 billion as they work to provide services to some of the world's biggest clients. This is a hybrid role with working from the office near Glasgow, however the client is very flexible with how often you must be based onsite.

IT First Line Support Analyst are responsible for the provision of FPOC support services on CRH business systems and services.


  • Receive and log requests for support from service desk, other service delivery staff and/or users; investigate problems and other requests for support and determines appropriate actions to take.
  • Prioritises requests in accordance with agreed criteria and with reference to Line Manager.
  • Provide correct responses to requests for support by making modifications to system parameters, developing work-arounds or site specific enhancements, reconfiguring systems, changing operating procedures, producing additional documentation, or escalating requests to software suppliers.
  • Ensure all work is carried out and documented in accordance with required standards, methods and procedures.
  • Providing support, configuration and maintenance on CRH's devices and services, by becoming an expert on the use of all aspects of these systems.
  • Delivering support to existing business users and investigating and resolving faults.
  • Working with colleagues in identifying and proposing system changes, better uses, enhancements and developments and liaising with appropriate vendors, users and the IT Team.


  • Ideally educated to S/NVQ for Information/ Communication Technology, or sound experience in a comparable role.
  • Experience of supporting enterprise desktop estates (Windows 10).
  • Administration of Windows Desktop (GPO & Remote management).
  • Ability to learn fast and take ownership of issues to completion.
  • A good technical base of understanding and decision making.
  • Good telephone manner, customer care, communication skills.
  • Excellent verbal and written communication skills.
  • Pragmatic and flexible approach.
  • Can-do attitude.
  • Excellent interpersonal skills.

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