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1st line engineer

  • Location:


  • Job type:


  • Salary:

    £25000 - £30000 per annum

  • Contact:

    Adam Hood

  • Contact email:

  • Job ref:


  • Published:

    8 months ago

  • Expiry date:


Head Resourcing are looking for a 1st Line Engineer based in Edinburgh, the role is for a managed services provider who places an emphasis on learning. The ideal candidate will have some experience working on an IT helpdesk and be familiar with Microsoft products and working in a customer focused environment.

After probation the successful candidate will be given half a day per week for additional training so they can upskill themselves. The role pays up to £30k and will be based in Edinburgh 2-3 days per week. Ideally this will be 5 days during probation period (3 months) This role does not offer sponsorship.

Offsite travel is also required so someone with access to a car and driving license is also required.

The main duties and responsibilities for the role are -

  • Resolve 1st line Client Issues
  • Provide helpdesk support by assisting end users with queries and issues.
  • Provide advice and technical support to end-users.
  • Work to targets and timescales, providing efficient and on-time services.
  • Keep updated with the companies offerings, and any relevant industry updates, to provide the client best possible responses.
  • Meet customer expectations and ensure a high level of customer service,
  • Take feedback and develop upon personal initiatives to provide best practice service,
  • Keep the client updated, to ensure they are being heard and their query is being actioned efficiently managed appropriately - this will ensure client relationships are strong and loyalty is built.

The key technical skills we are looking for are:

  • Previous Service Desk/1st line experience
  • Troubleshooting Windows and Apple Mac laptops
  • Administration of Office 365
  • Knowledge of Active Directory
  • Administration of Enterprise Antivirus and security management
  • Knowledge of DNS, DHCP, wired and wireless networking technologies

About You

To be successful in this role, we are looking for someone who:

  • Will be able to display evidence of a good technical aptitude and a strong attention to detail.
  • Will be able to prioritise and focus on their own workload.
  • Will be a proactive and organised self-starter with excellent communication skills who is motivated to get the job done and be flexible in their approach.
  • Is enthusiastic about opportunities to learn new skills and technologies and wants to drive their own development.
  • Has excellent time management - is proficient in planning, organising and managing workload to maximise efficiency.

If this job isn't the one for you, then don't worry we have lots more opportunities available!