Management Consultant-Customer Transformation (Public Sector)
Posted on13th September 2018
Salary/Rate£50000 - £95000 per annum + Benefits
About this job.
Our client has ambitious growth plans and their Customer transformation team is at the heart of this growth. This team works off an enormously strong client platform with strong board level commitment to this growth agenda. On offer is an extremely rewarding and broad position to successful applications including cross sector work and the opportunity for some international assignments.
About the role
Using digital and emerging technologies, our client focuses on front office transformation across marketing, sales and service, delivering exceptional customer experiences to help achieve strong commercial and business outcomes.
In order to be successful in this role, you will be able to demonstrate a strong track record in Management Consulting area. You will have worked on projects in areas such as customer strategy, product design and end-to-end digital transformation. You will have a deep understanding of digital trends, customer experience and operational improvement - ideally with exposure across different sectors. Strong consulting skills and industry knowledge are both a must.
Responsibilities also include:
*Developing customer experience strategies
*Performing customer journey mapping and analysis
*Overseeing customer segmentation development and analysis
*Identifying improvements in user experience
*Developing user experience strategies
*Performing user experience assessments
*Developing digital transformation strategies
*Supporting the execution of customer experience and digital transformations, including CRM implementations
*Undertaking workforce digital skills and capability assessments
*Delivering digital workforce transformation
*Developing new customer propositions, products, and services
*Undertaking customer research
*Defining future state customer journeys
*Developing and executing service transformation strategies
Essential skills and experience
*Public sector/government or healthcare industry experience
*Management Consulting experience - As part of a designated Consulting practice or internal operation
*Experience of developing and delivering digitally-enabled customer transformation with strong focus on customer experience
*Experience of at least two of: customer journey mapping, customer segmentation, loyalty, product design and agile delivery
*Significant experience working within large, complex projects and teams
*Experience of building sustainable client relationships and to be recognised and respected by clients and colleagues as a knowledgeable, valued and trusted professional
*Experience of interpreting clients strategic, operational and external drivers for change, gaining respect, building trust and inspiring clients by anticipating their needs and exceeding expectations within the financial services industry
*Experience in user experience design is highly desirable (e.g. front-end prototyping/mockup design).
*Need to travel/overnight stays away from home ? Yes - depends on role
*Amount of time client based - approximately 80%
*Opportunity for flexible working (hours)? Yes, within reason
If you are interested in finding out more, then please send across an up-to-date at your earliest convenience.