This position primarily provides a reactive response to requests and issues, but also participates as needed in IT projects and proactive service initiatives. To be successful for this role, you will need good levels of communication skills, both written and verbal and strive to achieve customer satisfaction.
Responsibilities include, but are not limited to:
- Install pre-packaged software on user-end devices
- Respond to customer incidents and requests received via phone, email within agreed SLAs.
- Resolve customer issues by clarifying the customer's needs; determining the cause of the
problem; selecting and explaining the best solution to solve the problem and following up
to ensure resolution.
- Manage end user devices (including laptops, desktops, printers, mobile phones) including
setup & configuration.
- Respond to major incidents
- Assist with project delivery
Required skills/experience:
- Experience within an IT Customer Service role
Experience with 1 or more of the following would be beneficial:
- Case Management
- Document Management
- Dictation
- Enterprise Apps (HRIS, Elite 3E, Interaction)
- Sharepoint
- Citrix
- VPN
- Active Directory
- Microsoft Office
- Microsoft Exchange
- VMWare
- Cisco phones
- Printers
For this, you will receive a generous pay package plus a great work life balance which includes remote working and a requirement to be in the office 2 days per week.
If you are interested in applying for the role, please send an updated version of your CV which clearly demonstrates your relevant skills and experience.
