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Contract Business Analyst - Customer Rectifications

  • Location:

    Edinburgh

  • Job type:

    Contract

  • Salary:

    £400 - £425 per day

  • Contact:

    Graeme Cox

  • Contact email:

    itcontract@headresourcing.com

  • Job ref:

    BBBH35299_1631609041

  • Published:

    12 days ago

  • Duration:

    6 months+

  • Expiry date:

    2021-10-14

  • Startdate:

    ASAP

Contract Business Analyst
Financial Services / Pensions
Customer Remediation/Customer Rectifications
6 months initially
£400-£425 per day (via an Umbrella Company)

A NEW Contract Business Analyst requirement has just arisen within our Edinburgh based Financial Services Client. A well known name in the Life & Pensions Sector, our Client is seeking an experienced Contract Business Analyst with previous knowledge & experience of Customer Remediation / Customer Rectifications Projects within the Financial Services sector (ideally the Pensions sector).

The Contract will be for an initial period of 6 months and rate-card will pay up to £425 per day (via an Umbrella Company).
To be successful in this Contract, previous knowledge & experience should include;

* MUST HAVE strong & proven Business Analysis / Process Analysis skills & experience - Business Requirements, Process Mapping and all associated Documentation etc
* MUST HAVE An in-depth & detailed understanding of the Financial Services Sector, ideally the Pensions Sector (which will be prioritised)
* MUST HAVE a detailed understanding of Customer Rectifications / Customer Remediation Projects (fully understanding how to rectify issues with Customer Policies & then compensating Customers for mis-calculations / over-charging / mis-selling etc etc)
* Excellent People, Communication & Stakeholder Management skills - working as part of a large programme team with exposure to Senior Stakeholders
* Excellent problem solving skills & understanding Root-Cause-Analysis (RCS) along with strong work ethic and positive/can-do attitude

To be considered for this role, PLEASE APPLY NOW with an up-to-date CV.