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IT Support Technician


Posted on9th May 2019


Job typePermanent

Our refBBBH32916

About this job.

Head Resourcing are delighted to be working on behalf of the National Trust for Scotland to recruit for an experienced IT Support Technician. Joining one of Scotland's best loved charitable organisations you will get the chance to work in an IT team that delivers to a range of locations from castles to natural estates across the country. You will take up a vital role in looking after the Trust's IT estate by providing day to day and wider operational support to the organisation. The successful candidate will be responsible for: *Infrastructure administration (including backup, security management, user account management, e-mail, Internet access, office systems and application support) *Microsoft server maintenance and configuration *Supporting network and desktop hardware as well as software and applications *Full administration of Active Directory and MS Exchange *Administration of Microsoft office applications *Performing technology needs analysis *Assisting with the roll out of hardware and software infrastructure *Supporting IT projects and activities in line with the Trust's IT strategy *Assisting with technology planning through ongoing research *Providing infrastructure support as required operating within agreed service levels *Working to ITIL procedures and practices In order to be a suitable match for the role, candidates should demonstrate: *Technically competent and analytical with a good awareness of recent developments/trends in IT *An understanding or experience of ITIL processes *Microsoft experience (365 and/or Dynamics) *Experience in a Cloud based environment *Support experience across both infrastructure and networking technologies (1st or 2nd line) *Experience of a customer care focus in a support role, able to communicate with users at all levels of the business *Good team player with excellent interpersonal and report writing skills *Must be able to prioritise issues and action them in a timely manner *Able to work on own initiative requiring only minimal supervision *Able to use a service desk, log calls, track calls, informs the customer of progress and close out the call Please apply using the link provided for more information on this unique opportunity.

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