Support Team Administrator
Posted on6th December 2017
About this job.
Head Resourcing specialises in IT, Digital and Business Change recruitment services within the UK. With offices in Edinburgh and Leeds, we have been working as a preferred recruitment partner for many of our clients, across a range of sectors, since 2001.
Our vision is to be a great people business, by bringing great people together.
We want to exceed our clients' and candidates expectation. We never promise what we can't deliver and always try to leave a positive impression.
Our values are fundamental to our business and we strive to demonstrate these with clients, candidates and one another, every day:
We provide a great place to workWe are open and honest
We treat people with respectWe do things differently
About the Opportunity
The role sits within our Support Team which reports directly to the Contractor Support Manager.
The key purpose of the role is to provide reception and administrative support for the business and the Support Team. Therefore, it is best suited someone with administration experience who enjoys working as part of a team and can demonstrate an organised and flexible approach.
1. Key Accountabilities:
-To provide secondary support to the Office Administrator for reception and other office duties. This will include , but is not limited to:
-Answer and direct main line phone calls
-Greet visitors, showing them to appropriate meeting room and offering a refreshment
-Distribute incoming mail/packages and send outgoing post
-Check and action team mailboxes
-Ensure office is neat, well maintained and equipped
-Verifying contract end dates regarding incoming references
Pre-Employment Screening Compliance
-Assist vetting team in their required PES checks and all contractor related actions to ensure client vetting is complete to the required standards and contractor starts on agreed date as required by each client.
Understand all vetting requirements for each client
-Ensure up to date PES checklists and processes are followed for all new starts
-Communicate on progress of assigned work and checks being carried out
-Prepare appropriate contract for the contractor to sign and return prior to work commencing
-Prepare any client required paperwork for contractor
-Liaise with umbrella companies (when applicable); due diligence document, AWR information gathering, etc.
Contract extensions and early terminations
-Assist in the preparation, sending, and receiving extension paperwork for contractors
-Assist in the preparation, sending, and receiving of client paperwork for contractors extensions
-Assist in the preparation and sending of early termination letters to contractors
-Ensure systems are updated to latest requirements
-Run & collate data for PI/visas
-Archive contractor files
-Be professional and an ambassador of Head Resourcing at all times, whether in person or on the phone.
-Attend external contractor events as required.
4. Key skills
*Communication skills - ability to communicate effectively both verbally and in writing
*Team and customer-focussed - motivated by being of support to the team and providing outstanding customer service
*Flexibility - ability to multi-task and prioritises work efficiently. Is able to respond to changing circumstances quickly and can deal with new and unfamiliar situations.
*Planning & Organising - able to manage own time effectively and develop own ways of working to ensure critical tasks are completed work is prioritised effectively
*Proactive problem solving - able to identify what needs to be done and work with limited guidance and supervision to achieve it.
5. Some of the Key Behaviours for success include (but are not limited to):
*Passionate about your work
*Leaves a positive impact following interaction
*Values and builds long-lasting relationships
*Values and delivers high standards of work quality
*Collaborates with colleagues
*Thinks laterally about solutions
*Resilient - adapts well to change and challenges
*Owns up to mistakes
*Displays determination to achieve goals
*Regularly seeks feedback on performance
*Will ask for help / support